Return of Goods & Complaints

For more than 75 years, the strong relationship with our customers has been the foundation of our business. True to our philosophy “Flexible. Reliable. Personal.”, we focus on supporting the activities of our partners and attending to the needs of daily business – worldwide.

Efficient logistic processes and professional packaging guarantee a safe journey and quick arrival of your goods. Despite our best efforts accidents can occur. Please contact us the moment this comes to your attention.
We will deal with the matter immediately!

You are of course free to return damaged goods in any such event. To ensure a quick returns process, please make sure that you:

  • Contact your OMNILAB Service-Team within 7 days after arrival of the goods
  • A return shipment is only possible together with a Return Note, issued by our Service-Team.
  • Keep the original packing in good order.
  • Do not write on our label, the packing or the goods and use neutral tape for closure.

If the abovementioned points are not attended to, a return of the goods or acceptance of a complaint is not possible. This is also the case if the goods have already been used. Custom made and refrigerated goods cannot be returned under any circumstances.

Please submit your issue preferably online with our customer service form for a fast response.

The OMNILAB Service-Team will assist you with any questions that might arise during the returns process under phone: +49 (0)421 / 175 99-135 or email:

Feel free to contact us anytime!

Any commodities delivered in good condition can only be returned in the same good condition and solely out of goodwill. In such an event, we have to charge a returns fee of 15 % of the commodities value but minimum 28,00 EUR and any related transport fees necessary to return the goods to our warehouse. Custom-made and refrigerated goods cannot be returned under any circumstances.